Simulation of the System of Mass Services

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The System of mass services is a sphere of activity (industry, trade, services) where there is a mass demand for some kind of work and services and these needs are being served.

Examples of mass servicing spheres

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Delivery of public services to the population

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Banking

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Health care

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Restaurant catering

4

Small wholesale and retail trade

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Transport services

What is the purpose of simulation of System of mass services?

The use of such technology as modelling the System of mass services allows to:

Optimize the service process;

Significantly reduce the cost of services;

Improve service performance.

 

These aims can be achieved by addressing the «weaknesses» in the work of service units, ensuring the reception and problems solution for the required number of visitors and eliminating queues in service units

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Simulation capabilities of the System of mass services

The technology of the System of Mass Services allows to:

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Find out the actual rate of flow for each service unit

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Optimize a service unit work

on the basis of required parameter. For example, you can set the desired value of the average waiting time in the queue and a model with required conditions of service unit’s work (number of employees, self-service devices, windows with cashiers) will be built. The model also takes into account the parameters of the room in which this service unit is located.

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Results of Optimizing the System of Mass Services

Reducing costs for business

Improving the quality of services

Increased quickness of servicing

Reducing the waiting time in the queue

Shorter queues

Positive responses from clients

How to conduct optimization with the help of simulating the System of Mass Services

The System of Mass Service optimization is carried out in several stages:

Getting the plan of the premises where the System of Mass Service is located;

Getting/defining the standard ratios for service;

Creating a simulation of a service room;

Analysis of premises, identifying the service «weak points»;

Creating the set of recommendations for optimizing the System of Mass Service and the list of expected results;

Carrying out necessary optimization measures by the client, checking the results.

The cost of creating simulation for the System of Mass Service

The cost of creating simulation for the System of Mass Service and making lists of recommendations and optimization results is:

30 $ for each working place

Contacts

You can consult with the manager on any questions.